Welcome to the PharmaNord.co.uk website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Before placing an order, if you have any queries relating to these terms and conditions, please contact us.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
Pharma Nord UK Limited (the Company)
Registered in the United Kingdom
Company No. 2278389
Vat No. 847 435 111
- The terms and conditions set out as attached represent the entire agreement between you and the Company (us).
- We reserve the right to revise and amend these terms and conditions.
- All website content is protected by copyright. You may not otherwise reproduce, modify, or copy or distribute or use for commercial purposes any of the materials or content on www.pharmanord.co.uk without written permission from the Company.
- The Company’s Products are not intended to treat, cure or prevent any disease, nor is the information supplied in our product catalogue/data sheets or other promotional material intended to replace the individual advice available from your doctor.
- The Company’s products are sold to you at your risk from the time they are delivered to you (or made available to you if you collect the Products from the Company in person).
- The price of any of the Company’s products is as quoted on our Site or in printed material except in the case of obvious error. Standard delivery to the UK is currently free and included in the Company’s price list. Pharma Nord’s delivery costs to other non-UK destinations are as stated on the Company’s site, please see ‘Delivery‘ page.
- Your card is only charged when your products have been picked on stock and your package is ready to be shipped.
- The Company offers a full refund or replacement if you are not satisfied with the Product.
- Products purchased by any customer resident outside the EU may be subject to import duties or levies payable by the customer in the country of delivery.
Ordering from Pharma Nord UK
Ordering from Pharma Nord UK (the Company) (us)
First, by placing an order through our Site, you warrant that:
- You are legally capable of entering into binding contracts; and
- You are at least 18 years old.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order confirmation email, detailing the products you have ordered along with the price you have paid.
A contract is legally binding between us on acceptance of an order which occurs on delivery of the order to you. Only once we deliver the order will the purchase contract be legally binding even if your payment has been processed immediately unless prior to this we have notified you that we do not accept your order or in the meantime, you have cancelled your order.
We may refuse to accept an order:
- where goods are not available;
- to limit order quantity;
- where we cannot obtain authorisation for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in the Company’s terms and conditions.
All prices include VAT (where applicable) at the current rates.
Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown on this Website.
Our prices are reviewed from time to time.
Our Site contains a large number of Products and prices may vary from time to time and as such, some of the Products listed on our Site may be incorrectly priced. We will verify prices as part of our delivery procedure so that, where a Product’s correct price is less than our stated price, we will charge the lower amount. If a Product’s correct price is higher than the price stated on our Site, we will either contact you for instructions or reject your order and notify you of such rejection.
We currently offer free delivery on all standard UK orders:
- UK orders under £100 – Royal Mail First Class
- UK orders over £100 – DX Delivery (Signature required upon arrival)
Due to delays and charges brought on by Brexit, we can no longer ship to international addresses.
To arrange a specific courier delivery/guaranteed next day delivery or weekend options outside of our options, please call our customer service team on 01670 534 900.
Availability and Delivery
When you place an order for products, you will be given the option of having your order delivered to you by Pharma Nord UK. The route and the method by which we transport your delivery shall be at our sole discretion. We will use third party carriers to fulfil our delivery obligations to you.
|Post Zone||Target standard delivery times|
|United Kingdom||Up to 7 Working Days|
If we are unable to make a Delivery of Products because of an incorrect address we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver your order to the correct address. In these circumstances, we reserve the right to make additional charges.
Where our carrier is unable to complete the Delivery of Products for whatever reason the carrier will try to leave a notice at the receiver’s address stating that Delivery of Products has been attempted and the location where the order can be collected.
Cancellation and Returns Policy
If you wish to cancel your order: You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange. Goods must be returned in the original state.
If you are returning a product please email or call our Customer Services Team and they will send you a postage-paid returns label. Products returned by you for any reason will be refunded in full.
The rights to return the goods to us will not apply in the event that the product has been used.
When you return Products to us, we will notify you of your refund within a reasonable period of time. We will refund any money received from you for the Products using the same method originally used by you to pay for the Products. We will process the refund due to you as soon as possible and, in any event, within 14 days after the day on which we receive the Product back from you (or, 14 days after the day on which you provide us with evidence that you have sent the Product back to us). If you have not received the Product from us at the time of cancellation, we will refund you within 14 days after you inform us of your decision to cancel the Contract.
These provisions of this do not affect your statutory rights.
Discount / Promo Codes
From time to time, we may offer discount/promo codes which may apply to any or certain specified purchases made through the Pharma Nord UK Website.
There are two ways of receiving a discount/promo code:
- We may send one to you via email.
- From time to time, we may offer promo codes on the Pharma Nord UK Website that you can apply at checkout in order to receive a specific discount from us.
- Only one discount/promo code can be used against an order at any one time.
- Non-Pharma Nord, special offer products and subscriptions are excluded from all discount and promotion codes.
- A discount/promo code cannot be used after an order has been placed.
- If the discount/promo code has expired, you won’t be able to use it.
Refer A Friend Discount
- The friend you recommend must use the email address provided by you in order for them to create an account on PharmaNord.co.uk and for the discount code to work.
- A referee must make their first purchase with PharmaNord.co.uk before the referer receives an email with their discount code.
- May not be used in conjunction with any other discount/promo code.
- Cannot be used by a member of the same household.
- You may not refer yourself nor refer your own email address.
- Applies to the current range of Pharma Nord UK products only and will not apply once the sale is complete.
- Products must be sold in UK pounds sterling by UK-based Manufacturers, Authorised Retailers and Distributors – excludes businesses registered in the Channel Islands or the Isle of Man.
- The product must be the same brand, size, strength, pack size and name. We will match multi-buy offers subject to stock. Price match will include postage charges, if applicable.
- Cannot be applied to out of stock, damaged stock or products with less than 3 months to best before date.
- Price match does not apply to private sellers on auction sites, such as eBay, discount membership sites (Groupon etc) or mail order.
- Cannot be used in conjunction with any other promotion or discount on that specific product.
- We retain the right to refuse a price match.
We’re afraid we can’t accept any responsibility once we have given you a discount/promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the discount/promo code being cancelled.
If a code is offered on the Pharma Nord Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.
Discount/promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own Pharma Nord account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on PharmaNord.co.uk. Don’t pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of discount/promo codes in any way (for example, selling them to others), we reserve the right to cancel your discount/ promo code or suspend/close your Pharma Nord account without letting you know beforehand.
You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors.
- no documents or related graphics on this Website are modified in any way;
- no graphics on this Website are used separately from accompanying text; and
- any of our copyright and trade mark notices and this permission notice appear in all copies. Subject to the terms and conditions, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
- For the purpose of these terms and conditions, any use of extracts from this Website other than in accordance with the terms and conditions above for any purpose is prohibited.
- If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Content / Activity Prohibited
You are prohibited from posting or transmitting to or from this Website any material:
- that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- for which you have not obtained all necessary licences and/or approvals;
- which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
- which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these terms and conditions.
Links To and From Other Websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and the content of these websites does not form any part of the Agreement between for the Sale and Purchase of the Company’s products.
To register with www.pharmanord.co.uk you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We or any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Governing Law & Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
Import Duties and Taxes
Due to delays and charges brought on by Brexit, we can no longer ship to international addresses.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
You agree to indemnify and hold us, our subsidiaries, and affiliates, and our respective officers, agents, partners and employees, harmless from any loss, liability, demand, claim or legal proceedings brought or threatened, including expenses of any character suffered or incurred arising out of your use of the Site in violation of these terms and conditions and/or arising from your use of or conduct on the Site and/or a breach of these terms and conditions.
Pharma Nord UK understands that many customers value their personal privacy and wish to ensure that any company who provides a service to them will also value their privacy. We therefore agree that we will not sell or pass your data to a third party outside the Pharma Nord Group, in the normal course of business, unless that third party requires the data to provide you with your order for delivery or in the course of communicating with you as a customer. As part of our customer charter, we will process your personal data fairly and lawfully.
Data we Collect
To enable us to process your order we will ask you to provide personal details such as:
No Credit Card numbers are held on our Site or on the associated back-office systems used by us to process your orders. For future reference to help us communicate with you, the first few and/or last digits only of your Credit Card number are kept by us.
IP Addresses and Cookies
First Party Cookies
Pharma Nord UK’s first party cookies contain no personally identifiable information. All personally identifiable Information on browsing, preference and purchase history, is stored in our secure website data base. This information is collected for our internal purposes only and shall not be disclosed to any other organization except as required by law.
Third Party Cookies
Third party cookies are cookies that pass on information on browsing and purchase activity to third party service providers. All third party data gathered by Pharma Nord UK’s third party cookies is statistical information and does not personally identify any individuals.
Pharma Nord UK primarily uses third party cookies to help us conduct website tracking and monitoring to ensure we provide our customers with the best possible shopping and web experience. We use the web analytics platform provided by Google called Google Analytics.
We will also intermittently use third party cookies to gather behavioural, browsing and demographic data. This information is used by third party partners to deliver marketing and advertising activities. This information is aggregated and contains no personally identifiable information.
By agreeing to these terms and conditions you are accepting the use of first and third party cookies on and by the Pharma Nord UK websites.
Want to know more about cookies?
How We Use Your Data
Our primary purpose in using your data is to provide you with your order. We may analyse your data (or provide your data to agents who are contracted to supply services to us) to create a data profile to enable us to provide a better service to you.
We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes: administration, general correspondence, support, profiling and processing (including personalising the Sites for your use);
- contacting you to register your use of the Sites, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or the Sites or their use;
- responding to any requests or queries from you;
- profiling you and the users of the Sites;
- contacting you to notify you of other services or Products that might be of interest to you or for market and product research purposes (although you can elect not to receive any of these at any time by contacting us as set out below);
- subscribing you to our newsletters or email alerts or online surveys (although you can unsubscribe from these at any time by contacting us as set out below); and
- responding to any requests from the police and local government law enforcement agencies.
Your Consent to Processing Data
By Law, we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our websites or via replies to advertisements. You can advise us that you wish to withdraw your consent by sending us an email explaining the situation to email@example.com.
Where we process or transfer your data outside of what is outlined in “How we use your data” we will ask you to provide your specific consent.
How We Protect Your Data
The data that you have provided will remain in databases that are established in a network that is firewall protected. Firewalls exist to stop the transfer of unauthorised information to or from the network. Physical access to our servers is restricted through the use of door code security systems. Higher level user login ID and password controls are also in place to restrict access. Only a limited number of IT personnel are authorised by the IT director to access the database.We use industry standard security technology and server certification.
As a routine we carry out validation checks to help prevent fraud. No protection system is foolproof and the company cannot guarantee the total security of data or accept any liability unless a breach of security was due to our proven wilful default or negligence. Certain websites linked to our Sites may not offer the same protections as the Pharma Nord UK Sites and the laws of some countries outside the Channel Islands or the EU to which your data may be transferred as part of the process of providing Products and services to you, may not offer the same data protection.
Ratings and Reviews
Ratings and reviews on www.pharmanord.co.uk (“Ratings and Reviews”) are intended to allow customers who have purchased and received a Product to give public feedback about the Service in which they have received and the Product and their experience with it. Reviews are collected by a third party company “Trustpilot” and are not moderated by Pharma Nord UK unless they break one of the terms set out in ‘Unacceptable content” below.
Acceptance of User Generated Content Access
The terms and conditions set forth the legally binding terms for your use of the Ratings and Reviews. Only private individuals aged 18 years or over are permitted to register for use of the Website and to use the Ratings and Reviews. By using the Ratings and Reviews, and in consideration of Provider providing the Ratings and Reviews to you, you agree to be bound by these terms and conditions, whether you are a Visitor or a Website Member.
Only Website Members are entitled to access areas of the Website restricted to Website Member only access except and to the extent that Pharma Nord UK’s Provider otherwise expressly consents in writing. If you do not agree with the terms of writing reviews, you should leave the Website and discontinue use of the Ratings and Reviews immediately. If you wish to register to become a Website Member, and make use of the Ratings and Reviews available only to Website Members, you must read these terms and conditions and indicate your acceptance during the registration process. Availability of the Website will commence on a date determined by Provider.
Use of Ratings and Reviews and Additional Terms
These terms and conditions include Pharma Nord UK’s policy for acceptable use of the Ratings and Reviews and content posted on the Website and your rights, obligations and restrictions regarding your use of the Ratings and Reviews.
Pharma Nord UK’s Provider may modify these terms and conditions from time to time and such modification shall be effective upon posting by Pharma Nord’s Provider on the Website. We will provide a clear link within the Website to the then current terms and conditions. You agree to be bound by any changes to these terms and conditions when you access the Website or use the Ratings and Reviews after any such modification is posted. If you do not agree to be bound by them, you should not use the user generated area of the Website or the Ratings and Reviews.
Please choose carefully the information you post on the Website and that you provide to other Users. Your Website profile and other Content submitted by you to the Website may not include the following items: telephone numbers, street addresses or other contact details or identifying information of private individuals, contact details of public figures and any photographs containing nudity, or obscene, lewd, violent, sexually explicit or otherwise objectionable subject matter. Despite this prohibition, it is possible that content provided by other Users (for instance, in a Website Member’s profile) may contain inaccurate, inappropriate, offensive or sexually explicit material, Products or services or otherwise objectionable subject matter, and Provider assumes no responsibility or liability for this material. If you become aware of misuse of the Website or the Ratings and Reviews by any person, please contact firstname.lastname@example.org.
Pharma Nord UK’s Provider reserves the right, in its sole discretion, to moderate, reject or refuse to publish on the Website, whether or not the Content is expressly prohibited by these terms and conditions, or to restrict, suspend, or terminate your access to all or any part of the Ratings and Reviews at any time, for any or no reason, with or without prior notice, and without liability.
When you sign up to become a Website Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, or password of another Website Member at any time or to disclose your password to any third party. You agree to notify Pharma Nord UK’s Provider immediately by emailing email@example.com if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account.
Your password is personal to you and must not be transferred or shared. Your password may only be used to access the Website.
You may change your email address, and password at any time in the ‘My Account’ section of the Website.
You are entitled to use and access the Websites registered for or subscribed to in accordance with these terms and conditions until your subscription is terminated in accordance with the applicable terms and conditions.
Proprietary Rights in Content on the Website
Pharma Nord UK’s Provider does not claim any ownership rights in the text, files, images, photos, videos or any other materials that you post or email to the Website or the comments, Ratings and Reviews (collectively, “Postings”). After posting or emailing your Postings to the Website or the Services, you continue to retain all ownership rights in such Postings, and you continue to have the right to use such Postings in any way you choose. By displaying, emailing, publishing or submitting for display or publication (“posting”) any Postings on or through the Website or the Ratings and Reviews, you hereby grant to Pharma Nord UK’s Provider a Worldwide sub-licensable, perpetual, transferable, non-exclusive, royalty free licence to use in any way whatsoever including but not limited to, public performance, public display, publishing, reproduction, broadcasting, amendment or modification of Postings, transmission and distribution of Postings on and through the Website, the Ratings and Reviews and/or any newspaper or other publication published by Pharma Nord UK’s Provider in its different, present and future forms for example newsprint, braille, talking book, electronic databases, e-paper, website mobile application or any other facsimile or derivative versions in any medium. The rights granted include without limitation the right to license photocopying, scanning, downloading in electronic or other forms and other normal use for the purpose of information or study or as otherwise permitted by copyright law.
You represent and warrant that:
you own the Postings posted by you on or through the Website or the Ratings and Reviews or otherwise have the right to grant the licence set forth in this section, and (ii) the posting of your Postings on or through the Website or the Ratings and Reviews does not violate the privacy rights, copyright, contract rights or any other rights of any person, or otherwise breach any injunction, order or other legal ruling. You agree to pay all royalties, fees, and any other monies owing to any person by reason of any Postings posted by you to or through the Website or the Ratings and Reviews. You acknowledge that Postings submitted will not be returned.
The Website and/or the Rating and Reviews contain Content owned by Pharma Nord UK’s Provider (“Provider Content”). The Provider Content is protected by copyright, trademark, patent, trade secret and other laws. Provider owns and retains all rights in the Provider Content and the Website and the Ratings and Reviews. Provider hereby grants you a limited, revocable, non-sub-licensable license to retrieve and display the Provider Content (excluding any software code) solely for your personal, non-commercial use to the extent necessary to view the Website and make reasonable use of the Ratings and Reviews.
The Website and the Ratings and Reviews contain Content owned by Users and other licensors to Provider (“Third Party Content”). Except for Content posted by you and in which you retain ownership rights, you may not unless and to the extent otherwise specifically authorised by Pharma Nord UK’s Provider copy, modify, translate, publish, reproduce, commercially exploit, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Website or the Ratings and Reviews. You may retrieve and display Content from the Website or the Ratings and Reviews on a computer screen, print a single copy of individual pages on paper, and store such pages in electronic form for your personal non-commercial use to the extent necessary to view the Website and make reasonable use of the Ratings and Reviews.