£6.95 Delivery


+44 1670 534 900

Weekdays 9am-5pm


Technical FAQ - Customer ServiceOur technical FAQ section provides answers to our customers most frequently asked questions. From account login to 5 stages of your order.

Find all our delivery FAQs below.

There are 5 possible stages to your order, please see more information below.

1. Payment Received
Once the payment has been received, you will receive an email order confirmation. Our dedicated team will then process your order. Online security is very important to us, to ensure this we process all payments through our secure portal provided by Barclaycard.
2. Order Processing
We will now have successfully received payment for your order. We take great care to ensure the highest quality service possible. Due to this all orders are processed by our highly experienced orders department.
3. Order to Warehouse
Your order has been processed and is now sent to our on-site dispatch team. There is nothing more frustrating than a product being out of stock, so to help against this we have an on-site warehouse fully stocked and ready to dispatch throughout the whole year.
4. Order Picked
Our on-site dispatch team will now prepare your order. All products are inspected before packing to make sure they’re correct. This also ensures you receive them in perfect condition. Your order is now packaged securely, ready for shipment.
5. Order Dispatched
Your order is dispatched by either Royal Mail or our courier service DX who will deliver your products direct to your door.

It is easy to register an account, and will only take a few minutes.

Simply click ‘Register’ on our homepage. If you enter your personal details and choose how you heard about us via the drop down list then click ‘REGISTER’ you will have created an account for yourself.

If you’re an existing customer you can login to your account by clicking ‘Login’ on our homepage. If you fill the fields with your username and password and click ‘LOG IN’, this will allow you access.

If you receive a message the email or password you entered is incorrect, follow the steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you can’t remember your password click on the ‘Forgotten password’ link on the sign in page. A prompt will appear for you to enter your email address again. We will then send you an email with a link that will allow you to create a new password for your account.

Still can’t login?
Contact our Customer Service Team giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.

Don’t worry, we all forget our password from time to time!

If you can’t remember your password, or would just like to change it, you have the option to create a new password by clicking the ‘My Account’ link at the top of the page. If you then click ‘PROFILE’ you will see a heading ‘Password’. All you have to do is enter your new password twice. Don’t forget to click ‘Save Changes’.

After you sign up and place an order, you should receive a variety of emails from us, which include Order and Return Confirmation emails and any responses from our Customer Service Team. There may be a number of reasons why you’re not getting these from us.

  • Your email software may be marking our emails as junk mail. To stop this from happening, please add info@pharmanord.co.uk and orders@pharmanord.co.uk emails to your address book.
  • Make sure you typed in the correct email address when you signed up with us. Just sign in to your account to check this.

Not Receiving Newsletters

  • Check that you’ve agreed to receive our newsletters and latest offer emails. You can do this by logging into your account and clicking ‘PROFILE’ under the ‘Marketing Preferences’.

If after this you’re still having trouble, contact our Customer Service Team, giving as much detail as you can about the issue and we will try our best to help.

If you no longer wish to subscribe to Pharma Nord UK newsletters or emails you can unsubscribe to one or both.

  • Update marketing preferences in ‘My Account’. You can access ‘My Account’ once you register and login.
  • Click on the “unsubscribe” link in any email marketing communications which we might send you.
  • Email us at info@phamanord.co.uk with “unsubscribe” in the heading.

You can view your orders by clicking the ‘My Account’ link at the top of the page. By clicking ‘My Account’ then ‘ORDER HISTORY’ you will be able to see you all of your previous orders.

We're sorry to see you go - remember, your Pharma Nord account is free and enables you to shop easily without having to enter your details each time. Also, your Pharma Nord account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site.

If you'd still like to deactivate your Pharma Nord account, you'll need to get in touch.

You'll need to confirm the following information:

  • Your full name
  • Your billing address
  • Your registered email address

Don't worry if you change your mind, you can just re-register for a new account. If you feel like you need a little Pharma Nord break, you could try unsubscribing from our newsletters.

You can add, remove and update your address details by logging into ‘My Account’ and clicking on the ‘Edit/Add Address’ button under your ‘Address Book’.

If your address is too long to fit into ‘Address 1’ then you can use ‘Address 2’ for the second line of your address details.

Whenever you update or add an address, always remember to click 'Save' so that the new details are ready for you next time you shop.

Can't find your country?
If you can' find your country, unfortunately we do not accept orders for delivery. 

Note: Channel Islands is recognised as part of the UK, but is separated in the 'Country' list.

Can't find what you're looking for?

Don't hesitate to get in touch.

We'd Love to Hear from You!

Contact us