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Payments & Promos

Payments & Promos FAQOur payments and promos FAQ section provides answers to our customers most frequently asked questions. From entering discount codes to payment methods.

Find all our payments and promos FAQs below.


Your details are safe when ordering with us, in fact safer than its ever been.

Click here to find out more about how safe it is to shop with us online.

Once you reach our “basket” page, you need to enter the code exactly as you have it, without any spaces. Discount codes are case sensitive so please be careful. You can enter the discount/promo code by typing it or it may be best to copy and paste the code into the “Discount code” box and click “APPLY”. This will adjust the total price of your order for you.

NOTE: It is important to know that you will need to input your discount/promo code into the “discount code” box each time you order to receive your discount.

If you forgot to enter the discount code on the basket page don't worry!

You can also do so on the 'Review & Pay' section of the 'Checkout' process.

We understand that our customers like to get their hands on a great deal from time to time. We’d suggest that you check out the website as we often have really great promos running where you can grab a steal.

Our discount codes can be sent to individuals and may be locked to those accounts only, as explained in the T&C’s.

Are you or anyone in your household over the age of 65?

Simply email us at info@pharmanord.co.uk and include the following information; name and date of birth. You will then receive a special discount code which can be entered every time you order.

Pharma Nord UK gives you the assurance that your purchase will be of the highest quality; handled and stored correctly. We are in the best position to provide you with dedicated, expert customer service and after-sales support. We also seek to offer the best value possible.

Click here to find out how to apply for a price match.

If you refer a friend you will each receive a 20% off discount code.

How it works:

  • Talk to a friend about Pharma Nord products and get their email address. The friend you recommend must live in a different household.
  • Fill in your friend's email address and click 'Invite Friend'.
  • An automated email with a one-off 20% discount code will be sent to your friend to invite them to place an order on Pharma Nord.
  • Once your friend has placed their first order, you will then receive a one-off 20% discount code via email to use on your next order.

You can find Refer A Friend in 'My Account' or on the 'Receipt' page of checkout. 

Refer a Friend Terms & Conditions:

The friend you recommend must use the email address provided by you in order for them to create an account on PharmaNord.co.uk and for the discount code to work. They must make their first purchase with PharmaNord.co.uk before you receive an email with your discount code. Only one discount per order applies and it cannot be used in conjunction with any other discounts or by a member of the same household. You may not refer yourself nor refer your own email address.

Enter your discount/promo code in the box which states ‘Discount Code’ either within the ‘Basket’ or the 'Review & Pay' section upon checkout. Once you have entered the code, click on ‘Apply’. Your basket total should now show your new total including the discount or promotion.

Discount Terms & Conditions:

  • Only one discount/promo code can be used per order.
  • Non-Pharma Nord, special offer products and subscriptions are excluded from all discount and promotion codes.
  • A discount code cannot be used after an order has been placed.

Sometimes our discount codes can be set to individual Pharma Nord accounts or you may receive a unique code. Please make sure you log in to your account first before you use the discount code.

Pharma Nord uses SagePay to process transactions. You can use any of the payment types listed below to pay for your order.

Pharma Nord also accepts payment via Paypal.

Payment Methods

Card Types

To pay with PayPal you’ll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it’s free.

As soon as your PayPal account is set up, proceed to checkout and select PayPal as the payment option.

Unfortunately, we are unable to accept Paypal as a method of payment for subscription orders. 

Why Pay With PayPal?

  • Safer: shop at thousands of websites without sharing your financial details.
  • Faster: with no need to type in your card details, you can check out in a few clicks.
  • Easier: all you need is an email address and password to pay online.

If your card authorises payment will be taken immediately. You’ll then receive an email confirming that your order has been successful.

If your card does not authorise, payment will not be taken. You’ll then receive an email to let you know your bank or card issuer wouldn’t authorise the payment.

NOTE: Products you purchase on back order are still paid for up front at checkout.

Check over the card details once you have inputted them to make sure the information is correct, e.g. card type, expiry date and billing address (cardholder). Make sure you enter the security code correctly – that’s the three digit number on the back of your card.

Your card issuer may decline your card – as they don’t tell us the reason for this, it’s best to check with them.

If you’ve checked all of the above, try paying with another card.

If you’ve tried all these and are still having problems, contact us via email in as much detail as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.

As an online business and manufacturer our prices change in response to raw materials, stock and demand from customers. In this case we will not refund the difference.

We only accept UK sterling (GBP).

EU and ROW
If your payment card is registered with a different currency to the one you’re purchasing in, your bank will convert the price using their exchange rate. We provide a link to a currency converter, where you can estimate how much you are being charged.

All our prices are inclusive of VAT.

Non-Exempt Areas
If you are non-exempt from VAT, at checkout section in ‘Billing and Shipping’ add an ‘Order Note’ of ‘EX-VAT’. When your order is processing we will refund you the VAT difference.


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