Check over the card details once you have inputted them to make sure the information is correct, e.g. card type, expiry date and billing address (cardholder). Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
Your card issuer may decline your card – as they don’t tell us the reason for this, it’s best to check with them.
If you’ve checked all of the above, try paying with another card.
If you’ve tried all these and are still having problems, contact us via email in as much detail as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.