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£6.95 Delivery


+44 1670 534 900

Weekdays 9am-5pm

Order Issues

Order Issues FAQOur order issue FAQ section provides answers to our customers most frequently asked questions. From telephone ordering to missing item.

Find all our order issue FAQs below.

If you have any issues with your customer invoice that you’ve received from Pharma Nord, please contact us on (00 44) 01670 534 900 or via email info@pharmanord.co.uk we can of course get this sorted for you.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. Please check the delivery notes for each part of your order to make sure you’re not missing anything.

If an item is missing, please contact our Customer Service team on (00 44) 01670 534 900 or email us at info@pharmanord.co.uk with the order/invoice number and the missing item’s name and pack size.

We will resolve the issue for you as quickly as we can.

You can of course always place an order over the phone.

Please call us on 0044 (0)1670 534900 (Monday to Friday, 9am to 5pm excluding bank and public holidays) for help with completing your order.

It is simple to create an account with us to shop and it only takes a couple of minutes to do so! By creating an account this allows you to order easily without having to fill in your details every time you shop with us.

You can create an account now or shop first and set up your account when you checkout.

We want to sort out any issues with incorrect products received straight away.

Please contact our Customer Team team on 01670 534 900 with your order/invoice number and the incorrect item’s name. We will look into this for you, and make sure the correct item is sent out to you as quickly as we can.

Amend Order
We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead so long as your order hasn’t already been dispatched. We recommend you contact us straight away should you wish to cancel your order.

Cancel Order
You can cancel your order at any time before it is dispatched. To do this, please call 01670 534900 (Monday to Friday, 9am to 5pm excluding bank and public holidays) or email info@pharmanord.co.uk

If your order has already been dispatched, please see our Returns Policy page for more information.

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