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    Delivery

    If you place an order with us before 3pm (UK weekdays), your order will be dispatched the same day via Royal Mail first class post or via a courier. Any orders placed after 3pm will be dispatched the following working day.

    Shipping Costs

    UK – £2.95
    Spend over £15 for FREE delivery.

    Due to delays and charges brought on by Brexit, we can no longer ship to international addresses.

    Standard Delivery Times

    We will endeavour to deliver the following day but please allow the following time for the specific areas:

    UK – 7 working days for delivery within the UK

    Customers often receive all our deliveries before these time limits, but our postal service cannot guarantee this.

    Next Day Delivery

    Monday to Friday
    Orders over £100 will qualify for FREE next day delivery via our courier.
    If your order is under £100 and you require next day delivery, this will cost an additional £5.00.

    Saturday Delivery
    Is an additional cost of £10.00.

    If you require a next day delivery, please contact us before you order.

    Delivery Exceptions and Restrictions

    Unfortunately, due to delays and charges brought on by Brexit, we can no longer ship to international addresses.

    Customs and Duty

    Due to delays and charges brought on by Brexit, we can no longer ship to international addresses.

    Returns

    We are confident that you will be happy with your order. However in the unlikely event that you have an incorrect, faulty or unwanted order please contact us.

    Returns and refunds can only be processed for items purchased from Pharma Nord UK.

    Incorrect and Faulty Items

    Please contact us as soon as possible regarding an incorrect or faulty item.

    You can return your goods to us in their original condition and we will issue a full refund, including original delivery cost (where applicable), or issue a replacement.

    UK – Free UK Returns

    EU & ROW– Return through your local post office and include receipt of delivery costs. We will then reimburse you the cost of delivery to return the product.

    Unwanted Goods

    Please inform us that you wish to cancel your order within 14 working days from the date of receipt. Please return the goods to us within 28 days of receipt. We can arrange a refund for you however products must be returned in the original state.
    Note: EU and ROW we will be unable to refund your return postage costs.

    UK – Free UK Returns

    EU & ROW – Please see your local post office for costs as you will need to bear postage costs.