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    Pharma Nord is one of Europe's leading manufacturers and suppliers of nutritional dietary supplements and preventive medicine. We focus on and promote the benefits of nutritional intervention, and our line of pharmaceutical quality dietary supplements have clinically documented effects from published clinical trials. Our commitment to produce and sell pharmaceutical-grade dietary supplements backed by human clinical trials has been essential to our growth and success.

    Along with our awarding winning vitamins, minerals and food supplements, Pharma Nord also supply licensed and unlicensed medicinal products to healthcare professionals throughout the UK.

    Our UK office located in Telford Court, Morpeth, Northumberland is growing and we are planning to further expand our product range and marketing activities. To help us continue our growth, we are hiring quality focused Customer Sales & Support Operators to join our Pharma Nord customer service teams.
     

    Job description

    This customer sales and support role for Pharma Nord is a dual role whereby the candidate will be actively involved in the sales of vitamin, mineral and food supplements and licenced and unlicensed medicines to healthcare and nutrition providers in the UK.


    As the first point of contact for customers, our new Customer Sales & Support Operator will be responsible for:

    • Handling incoming customer telephone calls, e-mails and fax communications 
    • Processing customer orders and raising purchase orders as per the relevant Standard Operating Procedures (SOPs) 
    • Handling price enquiries 
    • Making outgoing telephone courtesy calls to obtain feedback from customers regarding all products and services provided by Pharma Nord 
    • Providing administrative support in terms of filing of orders, sending of invoices, archiving of past data etc. 
    • Supporting warehouse staff with packing of orders on an ad-hoc basis 
    • Assisting with the preparation and distribution of promotional literature to healthcare and nutritional professionals 
    • Performing other duties as directed by the UK Country Manager and Sales and Marketing Manager 

     

    Qualifications
    Our new Customer Sales & Support Operator will be service-oriented and thrive in a busy setting in which priorities can shift during the day.  Providing good customer service comes naturally to you, as does the ability conduct thorough investigations in order find the right solution in unforeseen situations.

    A general interest in health and nutrition and relevant experience which ideally comes from a pharmaceutical, community pharmacy or nutritional background, preferably in an administrative or customer service role, is an advantage. 

    Furthermore, great communication skills as well as focused attention to detail, and the ability to engage in a constructive dialog with both colleagues and customers is essential. 


    We offer
    An engaging and challenging position in an international company with a high-performance culture that encourages new ideas and initiatives. 


    Contact information
    For additional information about the position, please contact Emma Vinton Sales and Marketing Manager at evinton@pharmanordmedical.co.uk.


    How to apply
    Please send an application together with your CV and a cover letter as well as any other relevant information to ukjobs@pharmanord.com no later than 30th June 2022. Please remember to write “Customer Sales & Support Operator ” in the subject line.
    We look forward to receiving your application.

    Pharma Nord is one of Europe's leading manufacturers and suppliers of nutritional dietary supplements and preventive medicine. We focus on and promote the benefits of nutritional intervention, and our line of pharmaceutical quality dietary supplements  have clinically documented effects from published clinical trials. Our commitment to produce and sell pharmaceutical quality dietary supplements backed by human clinical trials has been essential to our growth and success. Pharma Nord’s products are know and sold in Europe, the Middle East as well as in Asia and the United States. Our UK office was established in 1988 and supplies private consumers, health food shops, community pharmacies, hospital trusts and medical wholesalers with our products.